Refund policy

Refund and Warranty Policy for www.tinycars.com.au

Returns and Refunds

We offer a 30-day return policy for our ride-on toy cars. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

Be in the same condition as you received it
Unused and unassembled
In its original packaging with all parts and accessories
Include the original receipt or proof of purchase

Unopened Packages

Unopened packages may be returned within 30 days of receipt, subject to a 10% restocking fee. The cost of return shipping will be at your expense.

Opened Packages

Opened packages may be returned within 5 business days of receipt, subject to a 20% restocking fee. This covers expenses for testing, cleaning, and repackaging the product. Return shipping costs are the customer's responsibility.

How to Initiate a Return

Contact us at support@tinycars.com.au within the eligible return period to request a return.
Provide photos of the product in its current condition.
We'll provide you with a return authorization and shipping instructions.
Pack the item securely in its original packaging.
Include all parts, accessories, and documentation that came with the product.
Provide us with the return tracking number.

Please note: Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the status:

If approved: Your refund, minus any applicable restocking fees, will be processed to your original payment method within 10 business days.
If declined: We'll contact you and explain why the return was not accepted.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order for the desired product.

Warranty

We offer a 12-month Australian warranty on all ride-on toy cars, starting from the date of delivery. Our warranty covers manufacturing defects and mechanical failures under normal use.

The warranty does not cover:

Abnormal or commercial use of the product
Third-party damage
Fading due to direct sunlight
Incorrect installation or assembly
Damage due to failure to follow instructions
Damage to people or property due to incorrect use

The warranty is non-transferable.

Damages and Defects

Please inspect your ride-on toy car immediately upon receipt. If you receive a damaged or defective item, or if you received the wrong product, contact us at support@tinycars.com.au within 48 hours of delivery. We'll work with you to resolve the issue promptly.

Damaged Outer Packaging

If you notice significant damage to the outer packaging upon delivery:

Take clear photos of the damaged packaging.
You may refuse the delivery or accept it and note "Possible Freight Damage" on the delivery receipt.
Contact us at support@tinycars.com.au on the same day of delivery with the photos and details.

Non-Returnable Items

The following items cannot be returned:

Assembled or used ride-on toy cars
Customized or personalized products
Items missing parts or accessories
Products damaged due to misuse or improper assembly

Sale Items and Gift Cards

Sale items and gift cards are not eligible for return or refund unless required by law.

Cancelled Orders

Once an order has been shipped, we cannot cancel it. Refusal of delivery will be treated as a return and subject to our standard return policy.

How to File a Warranty Claim

To file a warranty claim:

Email support@tinycars.com.au with the subject line "Warranty Claim Request"
Include your order number, full name, and email address
Provide a detailed description of the issue
Attach clear photos or a short video demonstrating the problem
Include a screenshot of your order confirmation email

We will review your claim and respond within 2 business days with the best course of action.

Questions?

If you have any questions about our return policy or need assistance with a return or warranty claim, please contact our customer service team at support@tinycars.com.au.

Last updated: [01/10/2024]